Online shop rules

 

1.Preliminary provisions

 

1. Ondorishop online store, available at the internet address https://ondorishop.com/en is managed by Matthieu Ecosse carrying out a commercial activity under the trade name ONDORISHOP MATTHIEU ECOSSE, registered in the Central Register and Information on Economic Activity (CEIDG ) kept by the competent minister for the economy, NIP 5272931502, REGON 386552915.

2. These regulations are addressed to consumers and entrepreneurs who use the store and define the rules for using the online store as well as the rules and procedure for concluding sales agreements with a customer remotely through the store.

 

2.definitions

 

1. Consumer – a natural person entering into a contract with the Seller within the framework of the Shop, the object of which is not directly linked to his professional or professional activity.

2. Seller – a natural person carrying out a commercial activity under the name ONDORISHOP MATTHIEU ECOSSE, registered in the Central Register and Information on Economic Activity (CEIDG) kept by the Minister for the Economy, NIP 5272931502, REGON 386552915.
3. Customer – each entity making purchases through the Store.
4. Entrepreneur – a natural person, a legal person and an organizational entity that is not a legal person, to which a separate act grants legal capacity, carrying out on his own account a commercial activity using the Store.
5. Shop – online store managed by the Seller at the Internet address https://ondorishop.com/en.
6. A distance contract – an agreement concluded with the Customer within the framework of an organized system for concluding distance contracts (within the framework of the Shop), without the simultaneous physical presence of the parties, with the sole use of one or several means of remote communication up to the conclusion of the contract included.
7. Rules – these shop rules.
8. Order – Customer’s declaration of intent made using the purchase order and aimed directly at entering into an agreement to sell products or products with the seller.
9. Account – customer account in the Shop, it collects the data provided by the Customer and information on Orders placed by him in the Shop.
10. Registration form – a form available in the Store, allowing the creation of an Account.
11. The order form – an interactive form available in the Store which allows you to place an Order, in particular by adding Products to the Basket and specifying the terms of the Sales Contract, including the method of delivery and payment.
12. Shopping Cart – an element of the Store software in which the Products selected for purchase by the Customer are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.
13. Product – an article / mobile service available in the Store that is the subject of the Sales Contract between the Customer and the Seller.
14. Sales contract– Contract for the sale of products concluded or concluded between the Customer and the Seller via the Online Store. The Sales Contract also means – by applying to the characteristics of the Product – a contract for the provision of services and a contract for specific works.

 

3.Contact with the store

 

1. Seller’s address: Grzybowska 80/82/700, 00-844 Warszawa
2. Seller e-mail address: contact@ondorishop.com
3. Seller’s phone number: +48 509 079 354
4. Seller’s bank account number
   1. Account in € = PL84 1050 1025 1000 0092 7835 5194
      Zł account = 31 1050 1025 1000 0092 7835 5178
5. The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.
6. The Customer can communicate by telephone with the Seller between 10 a.m. and 3 p.m. from Monday to Friday.

 

4.The technical requirements

 

To use the store, including viewing the store assortment and placing product orders, you must:

1. computer with Internet access and web browser such as Google Chrome, Opera, Firefox
2. active e-mail account (e-mail),
3. cookies enabled
4. JavaScript enabled

 

5.General informations

 

1. The Seller, to the fullest extent permitted by law, will not be liable for any disruptions, including interruptions in the operation of the Store due to force majeure, unauthorized actions of third parties or incompatibility of the Store. in line with the Customer’s technical infrastructure.
2. Viewing the store assortment does not require creating an account. The placing of orders by the Customer of Products in the assortment of the Store is possible either after the creation of an Account in accordance with the provisions of § 6 of the Regulations or by providing the personal and address data necessary to complete the Order. without creating an Account.

 

The prices indicated in the Shop are indicated in € (euro) and are inclusive of VAT (VAT included).

 

4. The final amount to be paid by the Customer consists of the price of the Product and the delivery costs (including the costs of transport, delivery and postal services), of which the Customer is informed on the pages of the Store when placing the order. the Order, including when expressing the desire to be bound by a sales contract.
5. In the case of a Contract covering a subscription or provision of services for an indefinite period, the final (final) price is the total price including all payments for the accounting period.
6. If the nature of the subject matter of the Contract does not allow, judging properly, to calculate in advance the amount of the final (final) price, information on how the price will be calculated, as well as on the costs of transport, delivery, postal services and other costs will be provided in the Store in the product description.

 

6.Create an account in the store

 

1. To create an account in the store, please complete the registration form. It is necessary to provide the following data. E-mail adress
2. Creating an account in the store is free.
3. Connection to the account is made by entering the username and password defined in the registration form.
4. The Customer may at any time, without giving any reason and without incurring any costs, delete the Account by sending a relevant request to the Seller, in particular by e-mail or in writing to the addresses indicated in § 3.

 

7.Order Submission Rules

 

To place an order:

1. log in to the store;
2. select the Product covered by the Order, then click on the “Add to Cart” button (or equivalent);
3. log in or use the option to place an Order without registration;
4. if the option to place an Order without registration has been selected – complete the Order Form by entering the contact details of the recipient of the Order and the address to which the Product must be delivered, select the type of shipment (delivery method of the Product), enter the invoicing data, if they differ from the recipient’s data,
5. click on “I order and pay” / click on “I order and pay” and confirm the order by clicking on the link sent in the e-mail,
6. choose one of the available payment methods and depending on the payment method, pay for the order within a specified period, subject to § 8 point 3.

 

8.Delivery and payment methods offered

 

1. The Customer can use the following delivery methods:
2. Delivery by courier.
3. The customer can use the following payment methods:
   Electronic payments
   Payment by payment card.
4. Detailed information about shipping methods and acceptable payment methods can be found on the store’s website.

 

9.Execution of the sales contract

 

1. The conclusion of the sales contract between the customer and the seller takes place after the customer has placed the order using the order form in the online store in accordance with § 7 of the regulations.
2. After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. Confirmation of receipt of the order and its acceptance for fulfillment takes place by sending the seller an appropriate email to the customer’s email address provided when placing the order, which contains at least the declaration of receipt of the order from the seller and its acceptance of the execution and confirmation of the conclusion of the sales contract. As soon as the customer receives the above email, a sales contract is concluded between the customer and the seller.
3. If selected by the Customer:
4. payment by bank transfer, electronic payment or payment by bank card, the Customer is required to make the payment within 5 calendar days from the date of the Sales Contract – otherwise the order will be canceled.
5. If the Customer has chosen a delivery method other than personal collection, the Product will be sent by the Seller within the time specified in its description (subject to paragraph 5 of this paragraph), in the manner chosen by the Customer when the placing of the Order.
6. When ordering Products with different delivery dates, the delivery date is the longest date given.
7. When ordering Products with different delivery times, the Customer may request the delivery of the Products in parts or also provide all the Products after having finalized the entire order.
8. The start of the delivery period of the Product to the Customer counts as follows:
   – If the Customer chooses the method of payment by bank transfer, electronic payment or payment card – from the date of credit to the Seller’s bank account.
9. When ordering Products with different preparation dates, the preparation date is the longest date given.
10. The delivery of the products takes place within the European Union.
11. Delivery of the product to the customer is payable, unless otherwise provided in the sales contract. The delivery costs of the products (including the costs of transport, delivery and postal services) are indicated to the Customer on the website of the Online Store when placing the Order, including when the Customer wishes to be bound. by the Sales Contract.

10.The right to withdraw from the contract

1. The consumer can withdraw from the sales contract within 14 days without giving any reason.
2. The time limit specified in par. 1 begins with the delivery of the Product to the Consumer or to a person designated by him other than the carrier.
3. In the case of a Contract covering many Products delivered separately, in lots or in parts, the period indicated in paragraph 1 starts from the delivery of the last article, lot or part.
4. In the case of a Contract involving the regular delivery of Products for a limited period (subscription), the period indicated in paragraph 1 starts from taking possession of the first article.
5. The consumer can terminate the contract by submitting a declaration of termination of the contract to the seller. To comply with the withdrawal period from the Contract, it is sufficient for the Consumer to send a declaration before this period.
6. In the event of electronic sending of a declaration by the Consumer, the Seller will immediately send the Consumer a confirmation of receipt of the declaration of withdrawal from the Contract to the e-mail address provided by the Consumer.
   Effects of withdrawal from the agreement:
   In the event of termination of a distance contract, the contract is considered void.

6. In the event of withdrawal from the Contract, the Seller must immediately return to the Consumer, at the latest within 14 days from the date of receipt of the Consumer’s declaration upon withdrawal from the Contract, all payments made by him, including including delivery costs, with the exception of additional costs resulting from the delivery method chosen by the Consumer. other than the cheapest usual delivery method offered by the seller.
7. The Seller will refund the payment using the same payment methods as those used by the Consumer in the original transaction, unless the Consumer has expressly accepted another solution which will not entail any costs for him.
8. The Seller will refund the payment using the same payment methods as those used by the Consumer in the original transaction, unless the Consumer has expressly accepted another solution which will not entail any costs for him.
9. The consumer must return the product to the seller’s address indicated in these regulations immediately, no later than 14 days from the date on which he informed the seller of the withdrawal from the agreement. The deadline will be respected if the consumer returns the product within 14 days.
10. The consumer bears the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, the Product could not be returned by ordinary mail.
11. The consumer is only responsible for the reduction in the value of the product resulting from its use in a manner different from that necessary to establish the nature, characteristics and functioning of the product.
12. In the event that, due to the nature of the product, it cannot be returned by ordinary mail, the information about it, as well as the cost of returning the product, will be included in the description of the product in the store.
13. The right to terminate a distance contract is not entitled to the consumer in relation to the contract:
14. in which the object of the service is a non-prefabricated item, manufactured according to the specifications of the Consumer or serving to meet his individual needs,
15. in which the object of the service is an article delivered in a sealed packaging which, after opening the package, cannot be returned for reasons of health protection or hygiene, if the packaging has been opened after delivery ,
16. in which the object of the service is an article liable to deteriorate rapidly or with a short shelf life,
17. for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the start of the service that after having performed the service by the Seller, he will lose the right to terminate the Contract
18. in which the price or remuneration depends on fluctuations in the financial market over which the seller has no control, and which may occur before the deadline for terminating the contract,
19. in which the object of the service are things which, by their nature, are inextricably linked to other things after delivery,
20. in which the service relates to alcoholic beverages, the price of which was agreed upon when the contract of sale was concluded, and the delivery of which can only take place after 30 days and the value of which depends on fluctuations in the market on which the seller has no control,
21. in which the service relates to sound or visual recordings or computer programs delivered in a sealed packaging, if the packaging has been opened after delivery,
22. for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts,
23. for the supply of digital content not saved on a tangible medium, if the performance of the service has started with the express consent of the Consumer before the deadline for termination of the contract and after having been informed by the Seller of the loss of the right of withdrawal of the contract,

 

11. Complaints and warranty 

1. The sales contract covers new products.
2. The seller is obliged to provide the customer with a product free from defects.
3. In the event of a defect in the goods purchased from the Seller, the Customer has the right to lodge a complaint on the basis of the provisions relating to the guarantee of the Civil Code. If the customer is an entrepreneur, the parties decline any liability under the warranty.
4. Complaints must be submitted in writing or by e-mail to the seller’s addresses provided in these rules.
5. It is recommended that the complaint include a brief description of the defect, circumstances (including the date) of its occurrence, data of the Customer filing the complaint, and the Customer’s request for the defect of the goods.
6. The seller must respond to the complaint request immediately and if the customer is a consumer – at the latest within 14 days. If the Customer is a Consumer and the Seller does not respond to the complaint within 14 days, it is considered that the Customer’s request has been deemed justified.
7. Goods returned as part of the complaints procedure must be sent to the address indicated in § 3 of these regulations at the customer’s expense.
8. If a warranty has been granted on the product, information about it, as well as its contents, will be included in the description of the product in the store.

 

12 .Examination of out-of-court complaints and methods of redress

 

1. Detailed information on the possibility for the consumer to use extrajudicial means to deal with complaints and appeals as well as the rules of access to these procedures are available in the offices and on the websites of the consumer ombudsmen of poviat (municipal ), social organizations, whose statutory tasks include consumer protection, provincial inspection inspections. Handlowa and at the following Internet addresses of the Competition and Consumer Protection Office: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/spprawy_ind Individualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
2. The consumer has the following examples of options for using out-of-court complaint handling and redress:
   -The consumer has the right to seize a permanent consumer court amicably referred to in art. 37 of the Law of December 15, 2000 on Trade Inspection (Journal of Laws of 2014, point 148, as amended), with a request for the resolution of the dispute arising from the agreement concluded with the seller.
   -The consumer has the right to apply to the provincial inspector of trade inspection, in accordance with art. 36 of the Law of 15 December 2000 on trade inspection (Journal of Laws of 2014, point 148, as amended), with a request for the opening of a mediation procedure concerning the amicable settlement of the dispute between the consumer and the seller.
   -The consumer can obtain free assistance in resolving the dispute between him and the seller, also using the free assistance of the poviat (municipal) consumer ombudsperson or of the social organization whose statutory tasks include consumer protection (including Federation of Consumers, Association of Polish Consumers).

 

13.Personal data in the online store

 

1. The administrator of the personal data of customers collected through the online store is the seller.
2. Personal data of customers collected by the administrator through the online store are collected in order to implement the sales contract, and if the customer accepts – also for marketing purposes.
3. The recipients of the personal data of the customers of the online store can be:
   In the case of a customer who uses the online store with the method of delivery by post or courier, the administrator provides the personal data collected by the customer to the selected carrier or intermediary making the shipment at the request of the ‘administrator.
   In the case of a customer who uses the online store with the electronic payment method or a payment card, the administrator provides the personal data collected from the customer to the selected entity operating the above payments in the online store. line.
4. The Customer has the right to access and correct his data.
5. The provision of personal data is voluntary, but the failure to provide the personal data indicated in the regulations necessary for the conclusion of the sales contract will make it impossible to conclude this contract.

 

14.Final provisions

 

1. Agreements concluded via the online store are concluded in Polish.
2. The seller reserves the right to modify the regulations for important reasons, namely: changes in the law, changes in payment and delivery methods – insofar as these changes affect the implementation of the provisions of these regulations. The Seller will inform the Customer of any change at least 7 days in advance.
3. In matters not covered by these regulations, the generally applicable provisions of Polish law apply, in particular: the civil code; Electronic Service Provision Law; Consumer Rights Act, Personal Data Protection Act.
4. The customer has the right to use extrajudicial means to deal with complaints and remedies. To this end, he may lodge a complaint via the EU ODR online platform available at the following address: http: //ec.europa.eu/consumers/odr/.