Terms and Conditions of Sale for the Ondorishop Online Store

1. Preliminary Provisions

The Ondorishop online store, available at https://ondorishop.com, is operated by ONDORISHOP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, registered in the KRS under number 0001182871, NIP 7322226044, REGON 542196762, with its registered office at 61 Aleksandrowska Street, 95-100 Zgierz, Poland.

These terms and conditions apply to both consumers and business customers using the online store and define the rules for using the store and concluding distance sales contracts via the website.

2. Definitions

• Consumer: a natural person entering into a contract with the seller for purposes not directly related to their business or professional activity.
• Business Customer: a natural or legal person acting for purposes related to their business or professional activity.
• Client: any individual or entity placing an order through the store.
• Seller: ONDORISHOP Sp. z o.o.
• Store: the website available at https://ondorishop.com.
• Distance Contract: a contract concluded without the simultaneous physical presence of the parties, via the online store.
• Account: the personal account created by the client via the store.
• Order: the client’s declaration of intent to enter into a sales contract.
• Product: tangible goods (e.g., car body parts) available for sale through the store.

3. Contact

Address: Aleksandrowska 61, 95-100 Zgierz, Poland
E-mail: contact@ondorishop.com
Phone: +48 786 805 499 (available Monday to Friday, 10:00 a.m. to 3:00 p.m.)

Bank account details:
EUR Account: PL63 1050 1461 1000 0090 8547 2364
PLN Account: 75 1050 1461 1000 0090 8546 9238

4. Technical Requirements

• Internet access and a modern web browser
• A valid email address
• Cookies and JavaScript enabled
• Flash Player if required

5. General Information

• All prices are listed in euros (EUR), VAT included.
• The total price includes the product price and applicable delivery costs.
• Viewing products does not require an account.

6. Account Creation

• Creating an account is free and optional.
• Clients may request deletion of their account at any time.

7. Order Placement

• Add products to the cart
• Choose to order with or without an account
• Enter delivery and billing details
• Select a payment method
• Confirm and place the order

8. Delivery and Payment

Available delivery methods:

• Courier delivery, including cash on delivery

Accepted payment methods:

• Bank card
• Electronic payment

Delivery times and costs are shown on the order page. Delivery is available within the EU and, upon request, to other countries (e.g., USA, Australia).

9. Conclusion of the Sales Contract

• The contract is concluded upon receipt of the order confirmation email.
• In the case of advance payment, the client must pay within 5 calendar days.

10. Right of Withdrawal (Consumers Only)

• Withdrawal period: 14 days from receipt of the product
• Notification by email or using a form
• Refund within 14 days, except for additional delivery charges
• Return shipping costs are borne by the client
• Exceptions: customized products, opened items, or products not suitable for return for hygiene reasons

11. Warranty and Complaints

• Products are new and free from defects.
• Business customers waive the statutory warranty (unless otherwise agreed).
• Complaints must be submitted by email with a description, date, and request.
• Response time: within 14 days for consumers.

12. Alternative Dispute Resolution

Clients may contact a consumer ombudsman or use the EU ODR platform: http://ec.europa.eu/consumers/odr/

13. Personal Data

• Data controller: ONDORISHOP Sp. z o.o.
• Use: to fulfill the contract and, if agreed, for marketing
• Clients have the right to access, correct, and delete their data

14. Final Provisions

• The contract is concluded in the language of the site version used by the client.
• The seller reserves the right to amend the terms with 7 days’ notice.
• Polish law applies to any disputes.
• In case of conflict, an amicable solution will be sought first.

Seller Liability

The Seller shall not be liable for any damage, loss, or accident resulting from improper use, incorrect installation, or modification of the products sold. It is the responsibility of the Client to ensure the compatibility of the parts with their vehicle and to have them installed properly, ideally by a qualified professional. The Seller disclaims all liability for personal injury, material or immaterial damage resulting from the use of the Products, particularly if installed or used in a manner inconsistent with their intended purpose.